Strategy for a digital public service nz digital government. Jun 12, 2015 the federal government developed the digital government strategy to deliver better web services to the american people. Digital transformation is not just about new technologies, but requires an overhaul of organizational structures, governance, work processes, culture and mindset. Placing us on the path to unlock the potential of a digital government, acfs strategy emphasizes several key objectives for a secure, information and customercentric, shared platform approach. Our public service is already trusted and highly regarded as a global leader in digital government. Gsa has successfully met its digitalstrategy milestones pdf 103 kb, remaining agile and flexible, and fundamentally shifting the way we are approaching digital government. By building digital services that meet their needs, we can make the delivery of our policy and programs more effective. The primary goal of the dgs is to leverage digital technology and information to better manage and improve the delivery of digital services across the federal government. It explores the underlying institutional governance. Digital government strategy report us department of education. As a government, and as a trusted provider of services, we must never forget who our customers are the american people. Developing a digital government strategy for public value creation chapter. The digital government strategy challenges us to take a hard look at all of our tools and figure out how they can work together to better serve us and you. It exists to frame a cultural context and technical world view and is intended for those who wish to have an understanding of the thinking and positioning of the strategy in the act context.
Digital government strategy obama white house archives. Digital services, open data and technology have great potential to help accomplish the mission. Today marks the launch of that digital government strategy pdf html5. The united states agency for international development usaid, office of the cio, began work to support the presidential directive entitled building a 21st century digital government. The journey to digital government smarter with gartner.
Oecd recommendation on digital government strategies. In the introduction to the plan, the archivist of the united states, david ferriero, discusses the upcoming implementation of the digital government strategy. The legislation to enable us to do this the digital economy bill is currently before parliament. Digital government strategy report for the department of. Enable the american people and an increasingly mobile workforce to access highquality digital government information and services anywhere, anytime, on any device. Digital government strategy united states department of state. The strategy builds on several initiatives, including executive order 571, streamlining service delivery and. The digital government strategy helps us keep pace with technology and improve efficiency in the years to come. May 26, 2016 for government cios, establishing an e government model is just the first step on a journey to becoming a mature digital services organization the first thing to realize is that while e government is judged by the number of services made available to citizens, digital government will be measured by a reduction in the number of discrete services in favor of an integrated experience. Digital government strategy us department of transportation. Vision and objectives vision we will transform the relationship between citizens and the state putting more power in the hands of citizens and being more responsive to their needs.
This report draws on 30 interviews with senior digital and policy officials across. Accenture federal services cto dominic delmolino on how federal it leaders are driving digital government transformation within their agencies. Pdf building digital government strategies researchgate. Ensuring that usaid makes the best use of emerging technologies in. Digital government strategy the united states social. These documents will explain how departments will make their services digital by default in ways that work for their users. A strategy for scotland is aligned with the scottish government s overarching digital strategy.
Digital government strategy report for the department of defense. See how we help federal agencies realize digital government transformation with it modernization, cloud computing, digital, and cio advisory offerings. The administration launched a comprehensive digital government strategy pdfhtml aimed at delivering better digital services to the american people. To build a public sector that is fit for the future, government must reinvent itself. Qatar egovernment 2020 strategy executive summary arabic.
Engage with customers to identify at least two existing major customerfacing services that contain highvalue data or content as firstmove candidates to make compliant with new open data, content, and web api policy. The digital government strategy repeated many of the same data access objectives as those expressed in the open government directive. The agency has also pioneered several government wide solutions called for in the strategy that are helping all agencies implement this important initiative. The digital government strategy advisory group worked with the federal web managers council, which ssa is a member, to establish guidelines for improving digital services and customer experience. One of the components of the digital strategy, open data, was further promoted though memorandum m, open data policymanaging information as an asset. Digital government strategy overview digital government strategy ultimately, this strategy will ensure that agencies use emerging technologies to serve the public as effectively as possible. Digital government strategy report for the department of health and human services 2. Jan 30, 2017 on may 23, 2012, the president issued a presidential memorandum on building a 21st century digital government. To put hud on a path to unlock the potential of a digital government, the strategy emphasizes several key objectives. Digital government strategy overview national archives. Digital government strategy us department of state archive.
Digital government uses technology to deliver real benefits for people who access government services. Since that foundational work, we have made significant inroads into the challenge of modernising and optimising the governments information and technology systems and approaches. Uk digital strategy 2017 why it matters what it is in march of this year the secretary of state for then culture, media and sport, karen bradley, launched the governments uk digital strategy. Digital government strategy united states department of.
The strategy for a digital public service will help us to do this. The digital government strategy sets out to accomplish three things. How do i transition from my current legacy state today into a far more competitive digital. This launched a comprehensive digital government strategy strategy aimed at delivering better digital services to the american people. In december ofcom published technical advice to government on the. Focus on priority areas information and data reform. The united states digital service is transforming how the federal government works for the american people. Ensuring that usaid makes the best use of emerging. The strategy builds on several initiatives, including executive order 571, streamlining service delivery and improving customer service, and executive order 576, delivering an efficient, effective, and accountable government. The dgs describes ten agency milestones that are to be implemented. Operationalizing an informationcentric model, we can architect our systems for. A strategy for scotland is aligned with the scottish governments overarching digital strategy. Digital government solutions that put people first.
First, hud must enable citizens and an increasingly mobile federal workforce to securely access highquality digital government information, data and services anywhere, anytime, on any device. It launched a comprehensive digital government strategy pdfhtml5 aimed at delivering better digital services to the american people. The oecd recommendation of the council on digital government strategies oecd. Gdss role in the government transformation strategy. May 23, 2012 digital services, open data and technology have great potential to help accomplish the mission. The 2012 digital government strategy mission drives agencies, and the need to deliver better services to customers at a lower costwhether an agency is supporting the warfighter overseas, a teacher seeking classroom resources, or a family figuring out how to pay for college is pushing every level of government to look for new solutions. In 2017 i launched both the first annual update to that strategy, as well as the victorian government cyber security strategy. On may 23, 2012, president obama issued a directive entitled building a 21st century digital government.
Digital government in mexico discusses and assesses the efforts of the mexican government to build a stronger system of digital government under the coordination of the national digital strategy of the office of the president. The strategy builds on the culture white paper but. The digital government strategy is aimed at building a 21st century government that works better for the american people. Related documents a variety of other documents will flow from this initial strategy including. The american people expect to interact with government through digital channels such as websites, email, and mobile applications. The digital government strategy aligns with many of the departments digital projects and initiatives already underway and spurs us to refine our strategic and tactical coordination.
Digital government strategy milestones report a strategy for american innovation pdf, 1. Each government department will prepare and publish its own departmental digital strategy. Mar 19, 2020 putting them into practice to create a modern digital strategy, prepares us to meet whatever new advances the future brings. Edwin lau, head of the public sector reform division. Digital government strategy overview at the department of transportation, we have been working hard to use the digital government strategy as a framework to a 21st century digital platform to improve services for both our internal and external customers we continue to make progress on the digital government strategy, 21st century integrated digital experience. The federal government developed the digital government strategy to deliver better web services to the american people. Digital strategy and roadmap overview our clients recognize that digital technologies are fundamentally changing the nature of how they operate, how they serve customers and citizens, and how they can grow their business. The digital government strategy 20152020 is driven by the wawasan 2035, in which by 2035, we wish to see brunei darussalam recognised everywhere for. You can copy, download or print oecd content for your own use, and you can. This study on digital government strategies for transforming public services in the welfare areas was written by adam mollerup, previously policy analyst at the oecd, with significant contributions from susan hitchiner, consultant.
To build for the future, the federal government needs a digital strategy that embraces the. Acfs digital strategy administration for children and. Digital government strategy report for the united states agency for. This document outlines the qatar digital government 2020 that will benefit everyone. Digital government strategy 2020 leading digital governments. How governance supports your agencys digital government. Welcome to our digital government strategy web site. As the article consolidates a representative body of the digital government literature, it could be.
A comprehensive digital government strategy aimed at delivering better digital services to the american people was launched on may 23, 2012. The ftc continues to align its customer service and information technology strategy with the key aspects of the digital government strategy. We provide government agencies the solutions you need to modernize digital experiences, efficiently deliver services, and increase citizen engagement. To build for the future, the federal government needs a digital strategy that. The strategy is based on the notion of focusing on customersthe american peopleand their needs in terms of providing access to highquality digital government information and services anywhere, anytime, on any device. Mar 28, 2019 digital government strategy overview digital government strategy ultimately, this strategy will ensure that agencies use emerging technologies to serve the public as effectively as possible. Jan 23, 2018 dfids digital strategy 2018 to 2020 sets out a vision and approach for doing development in a digital world. Scottish government digital strategies and action plans. The president has charged us with harnessing the power oftechnology to help create a 21st century digital governmentone that is efficient, effective and focusedon improving the delivery of services to the american people. Digital government strategy federal trade commission.
The digital government strategy aligns with many of the departments digital projects and initiatives already underway and spurs us. Epa addressed provided a plan for evaluating increased access to existing information assets in response to the open government directive in its strategic data action plan sdap. Create public value through services that meet citizens needs, expectations and preferences in an equitable. This will allow us to test the viability of a scalable, multiparty, crossgovernment. On may 23, 2012, the president issued a presidential memorandum on building a 21st century digital government. Provides a fuller understanding of opms governmentwide policies, federal job series. There is a lot of work to do and i am excited to share this strategy, which is a key step in helping us develop a public service which better meets the needs of new zealanders now and in the future. How governance supports your agencys digital government strategy. How does digital government become better government. The roadmap actions outlined within this digital government strategy form a series of critical nextsteps to help build a. It launched a comprehensive digital government strategy pdf html5 aimed at delivering better digital services to the american people. The queensland government has 8 digital principles to guide our decisionmaking in dealing with the complexities of a digital world.
If you have any comments about this work, please leave them on our open government blog. Digital government strategy united states department of labor. Realising scotlands full potential in a digital world which is about ensuring our nation continues to prosper in an increasingly connected and competitive world. The administration launched a comprehensive digital government strategy pdf html aimed at delivering better digital services to the american people. Digital government solutions that put people first adobe.
This can involve making transactions available online, simplifying websites to make them easier to use, and creating innovative new applications that improve peoples lives. The strategy for a digital public service is going to help us build on the good work that has got us here. Government agencies are asked to build a 21st century digital government that delivers better digital services to the american people. June 8, 2012 the national archives releases an updated open government plan for 20122014. Qatar digital government 2020 strategy executive summary. Watch our video to learn how we help digitally transform government agencies.
Thats why president obama issued a directive today to make important services accessible from your phone and charged me with developing a comprehensive strategy to build a 21st century digital government that delivers better digital services to the american people. My intention with the social security scotland digital and technology strategy 20182021 is to set out the approach and direction we are taking to develop the high level architecture and solution design to support the new agency, social security scotland, which is based in dundee, in delivering scotlands first devolved welfare system. Acfs digital strategy administration for children and families. The department of labor dol office of the chief information officer ocio is leading and working collaboratively with the dol office of public affairs opa to ensure the successful implementation of the digital government strategy dgs milestones. The principles for delivery of the victorian government information technology strategy 20162020 remain in force. Unlock the power of government data to spur innovation across our nation and improve the quality of services for the american people. More than 5,000 people have downloaded the ios application, and many. Ssa is fully committed to continue efforts toward the improvement and expansion of digital services and the enhancement of the customer experience. We want data and information to be available in a way that helps us make good decisions.
This document provides organizations in the executive branch. The dgs describes ten agency milestones that are to be implemented within 12 months of the release of the strategy document. Digital government strategy report for the office of personnel management. The purpose of federal digital strategy milestone 8. Our previous report, making a success of digital government,5 explored the development of digital government in several organisations, showing how working practices need to change so that service improvements can be catalysed by digital technology. Well use these pages to keep you informed of our work to implement the digital government strategy. May 23, 2012 thats why president obama issued a directive today to make important services accessible from your phone and charged me with developing a comprehensive strategy to build a 21st century digital government that delivers better digital services to the american people. The strategy for a digital public service sets a direction to develop a modern.
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